Printer and Copier FAQ

For access to information about the History and Guiding Principles behind all the changes to printing at UCC as well as access to Richoh Resources, Training Materials and services offered by UCC Press, please refer to the UCC Printing and Print Services Site.

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FREQUENTLY ASKED QUESTIONS ABOUT PRINTERS


Where are the colour printers?
Outside the Computer lab, in Bitove Lounge and in the basement.

What if I forget to pick up my print job?
All print cues are cleared overnight. You will not be able to print it the following day without resending the print job.

Do I need to wait for someone else's job to finish printing before I put in my employee number?
No. Go ahead. The your job will start once their job has finished.

What if I make a mistake typing in my employee number?
Just push the pound key or wait a few moments. If you hear a double beep everything will print. If you hear multiple beeps then it realized something was wrong. Try again.

Why can't I double-side my black and white printouts?
That was an error - it is being fixed. If you selected double-sided printing, you did the right thing.

How can students print?
They have to put in their Student ID number and the #. They should have a sticker in their Agenda with their Student Number and you can find it in FileMaker - School Data - Lists - Alpha List with Student ID.

Can someone else pick up my printing?
No. Only the person logged in to the computer that sent the print job can pick up their printing. Otherwise passwords would need to be shared and we don't want to do that.

Help, I can't access Secure Printing.

If you still need to remove all the old UCC printers from your computer or cannot access secure printing, follow the instructions provided here by Ryan at https://sites.google.com/a/ucc.on.ca/student-printing/  Be aware that this will remove all other print drivers installed on your computer, including old UCC printers as well as home printers. Home printer drivers will need to be reinstalled.

FREQUENTLY ASKED QUESTIONS ABOUT COPIERS

How do I log on/ off the copier?
The physical log on/ off button on the right side of the machines DOES NOT WORK.
Press the "Other Function" button on the left to log on using the screen. Press it again when you are done and then log off on the screen.

What is with that opening screen where it says Print All or Print Selected?
If you pick Print All, everything that you sent to the copier will come out. If you pick Print Selected you can print jobs individually.

How can students copy?
They have to put in their Student ID number and the #. They should have a sticker in their Agenda with their Student Number and you can find it in FileMaker - School Data - Lists - Alpha List with Student ID.

Can someone else pick up my copies?
No. Only the person logged in to the computer that sent the print job can pick up the copies. Otherwise passwords would need to be shared and we don't want to do that.